Terms & Conditions

1. About these terms

These terms are an agreement between you and Erada Tech ("Eradatech", "we", "us"), based at Floor 1A, House: 49/A, Road: 13/B, Sector: 5, Uttara, Dhaka, Bangladesh. They apply when you visit eradatech.org, create an Eradatech Commerce account, or receive our emails.

If you use Eradatech Commerce for a business, you confirm you are authorised to accept these terms for that business, and "you" means the business. If you do not agree, do not use the service. Our Privacy Policy explains how we handle personal information and forms part of these terms.

2. Accounts

• You must be at least 18 years old and give accurate, current information when you register.
• You are responsible for everything done under your account, including by staff you add. Keep login details secret and give staff only the roles they need.
• Tell us immediately at contact@eradatech.org if you think someone has accessed your account without permission.

3. Plans, fees and payment

• Plans, prices and limits are shown on our pricing section. Prices are in Bangladeshi Taka (BDT).
• The Free plan has no monthly fee and charges a 5% commission on order sales. Paid plans (Starter, Growth and Scale) charge no commission on sales.
• Paid plans are billed in advance, monthly or yearly. Yearly billing is priced at ten months of the monthly fee.
• Subscriptions renew automatically at the end of each billing period until cancelled.
• Enterprise plans are priced by written agreement, which takes priority over these terms where they differ.
• If a payment fails, we will remind you. If it is still unpaid 14 days after the due date, we may limit your account to the Free plan's features until it is paid.
• We may change prices with at least 30 days' notice. New prices apply from your next billing period after the notice.
• Fees do not include payment gateway charges, courier charges, or email credits beyond your plan's allowance.

4. Cancellation and refunds

You can cancel at any time from your dashboard or by emailing us. Your plan stays active until the end of the period you paid for, and then will not renew.

Fees already paid are not refundable, except where we charged you in error, where we fail to provide the service as described for a significant period, or where the law requires a refund. Refund requests must be sent to contact@eradatech.org within 30 days of the charge.

5. Acceptable use

You must not use Eradatech Commerce to:

• sell goods or services that are illegal in Bangladesh or in the country you sell to, or that are counterfeit or stolen;
• defraud, mislead or deceive customers, including with fake reviews, false prices or phishing pages;
• send spam, or message people who have not agreed to receive messages;
• upload malware, or try to access accounts, data or systems you are not authorised to use;
• infringe anyone's copyright, trademark or other rights; or
• overload, resell or copy the service, except as allowed in writing.

6. Your responsibilities as a merchant

• You are the seller in every sale made through your store, POS or checkout pages. You are responsible for your products, prices, taxes, delivery, returns and customer service.
• You must publish your own terms and privacy notice to your customers and follow consumer protection, tax and data protection laws that apply to you.
• You must have a lawful basis to collect and use your customers' personal information, and their consent before sending them marketing messages.

7. Your data

You own the data you put into Eradatech Commerce, including your products, orders and customer records. You give us permission to host, process and back up that data only to provide and support the service. We handle personal information within it as described in our Privacy Policy.

You can export your data while your account is active. After an account is closed, we delete or anonymise its data within 90 days, except records we must keep by law.

8. Third-party services

Eradatech Commerce connects to services run by others, such as bKash, Nagad, Rocket, SSLCommerz, Stripe, Steadfast, Pathao, RedX, Meta, Google and OneSignal. Your use of those services is governed by their own terms. We are not responsible for their availability, fees or actions, though we will help you with problems in our connection to them.

9. Emails

• Service emails: If you have an account or asked for a demo, we send emails you need, such as demo confirmations, password resets, invoices and security alerts.
• Marketing emails: We send product news and offers only if you opted in, for example by ticking the newsletter box on our demo form. Agreeing is never a condition of buying from us.
• Frequency: Marketing emails are sent no more than 4 times a month.
• Unsubscribe: Every marketing email has a one-click unsubscribe link. You can also email contact@eradatech.org. We stop marketing emails within 10 days of your request; service emails continue while you have an account.
• Privacy: We send emails through OneSignal and do not share your email address with anyone for their own marketing. See our Privacy Policy.

10. Availability and changes to the service

We work to keep Eradatech Commerce available at all times, but it may sometimes be unavailable for maintenance, upgrades or reasons outside our control. We will give advance notice of planned maintenance where we can. We may add, change or remove features; if we remove a significant feature from a paid plan, we will tell you at least 30 days before.

11. Intellectual property

The Eradatech name, logo, website and software belong to us or our licensors. These terms give you a limited, non-exclusive, non-transferable right to use the service during your subscription. You may not copy, modify, reverse engineer or resell it. If you send us feedback, we may use it without any obligation to you.

12. Suspension and termination

We may suspend or close an account that breaks these terms, puts other users or the service at risk, or is required to be closed by law. Where reasonable, we will warn you first and give you a chance to fix the problem. You may close your account at any time. Sections 7, 11, 13, 14, 15 and 16 continue after an account closes.

13. Disclaimers

The service is provided "as is" and "as available". To the extent the law allows, we do not promise that it will be uninterrupted or error-free, or that it will meet every business need. Analytics, reports and accounting figures are tools to help you; check them before relying on them for tax or legal filings.

14. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, including for fraud.

15. Indemnity

You agree to cover our reasonable losses and costs from claims by third parties arising from your products, your sales, your messages to your customers, or your breach of these terms or the law.

16. Governing law and disputes

These terms are governed by the laws of the People's Republic of Bangladesh. Please contact us first so we can try to resolve any dispute informally. If we cannot resolve it within 30 days, the courts of Dhaka, Bangladesh have exclusive jurisdiction.

17. Changes to these terms

We may update these terms. We will post the new version on this page with a new "last updated" date, and tell account holders about significant changes at least 30 days before they take effect. If you keep using the service after that, the new terms apply.

18. Contact us